What is Jira Service Management?
Jira Service Management is used across multiple industries to improve customer support and process management. The most common uses include IT service management, project management, asset management and human resource management.
What do you use Jira Service Management for?
IT service management and governance: Jira Service Management is ideal for managing IT services such as incident, change and problem management.
Asset management: with Jira Service Management you can easily manage and track your assets such as contracts, licenses or hardware.
Create Client Portals: this tool allows you to create client portals for easy communication with customers and quick resolution of their requests.
Human resource management: with Jira Service Management you can manage people and teams and easily monitor their performance.
Improving customer support: Jira Service Management enables the creation of client portals and quick resolution of customer issues through open communication with customers. This leads to higher customer satisfaction and strengthens the organization’s reputation.
Digitizing internal business processes: Requests for marketing, IT, backoffice, HR, etc. and their potential automation. Jira Service Management helps organizations reduce human errors, increase efficiency, and improve overall performance.
Why we enjoy Jira Service Management
You can easily create any request to IT or any other department in the company via the customer portal
Used to report errors in applications, access, products, infrastructure or even a malfunctioning computer
Requestors will be able to see the status of their request in one place, add more information, or communicate directly with the resolver.
Solvers do not have to keep manual records of requirements, everything is filled in for them by the client
You define the entire process of resolving requests, including automation and approval
You can set SLAs and automatically notify the solver
What we can help you with
Consultancy
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