The Extreme Light Infrastructure ERIC (ELI) is a world-leading research infrastructure dedicated to using high-power lasers for multidisciplinary scientific research across physics, chemistry, materials science, and medicine. Operating as a unified, multi-site organisation, ELI runs two complementary facilities specialising in different areas of extreme light research: ELI Beamlines in Dolní Břežany (Czech Republic) and ELI ALPS in Szeged (Hungary).
Yet, scientific breakthroughs don’t just happen out of thin air—they are inextricably linked to a mountain of paperwork, documentation tracking, and project or grant management. To streamline these tasks and make information flow freely across the entire organisation, ELI partnered with the MoroSystems Orchestra team to build an integrated digital workspace. The goal is simple: get both sites pulling in the same direction by bringing existing organisational processes into a single, unified digital system.
“Bringing our processes into a shared digital space—like handling internal requests and services—is crucial for a large-scale research organisation like ELI, especially when centralising operations across two locations,” says Petr Mazůrek, Senior Software Developer at ELI.
He notes that improving internal workflows boosts collaboration and makes the daily workspace far more efficient. “The MoroSystems Orchestra team is helping us implement these processes digitally, ensuring all vital information lives within a single ecosystem.”
“A digital ecosystem based on Jira, Jira Service Management, and Confluence has become the central hub for ELI’s data, requests, and documentation,” explains Veronika Hauser, Atlassian Solution Architect at MoroSystems Orchestra.
This setup cuts through the red tape, reduces duplicate efforts, and minimises human error. She adds that individual processes are built into tailored workflows, blending standard cloud features with bespoke solutions designed for the research centre’s unique needs.
Workflows tailored to unique organisational needs
Currently, MoroSystems Orchestra is deploying Jira Service Management to collect and manage internal requests, alongside Jira for project management. Meanwhile, Confluence serves as the live repository for documentation, accessible to employees in real time. This is gradually building an internal knowledge base that serves both individual research teams and the entire institution.
“By leveraging Atlassian’s Community licence alongside our consulting support, we’ve managed to keep a lid on software and licensing costs,” Hauser points out. Connecting these tools through smart automation allows different departments across this international organisation to work together much more fluidly. “On top of that, external partners are frequently involved in projects, and they now have a clearly defined space within the system.”
Looking ahead, ELI and MoroSystems Orchestra are already planning the next steps. These include launching an internal IT service desk for all staff, introducing project portfolio management tools across the entire organisation, and diving into asset management—which covers everything from scientific equipment and data sources to a shared metadata dictionary. Future updates will also focus on secure external access for third-party users and deepening collaboration with partner research institutions.
ELI’s experience goes to show that data centralisation and request automation are no longer just industry trends—they are operational necessities for modern, international institutions. By linking Jira and Confluence, ELI hasn’t just got its house in order regarding documentation; it has uncovered meaningful cost savings and significantly reduced everyday errors.
Is your team struggling with chaotic processes? We can help you design a digital environment that scales as you grow. Get in touch with us and discover what a properly configured Jira can do in your hands.