{"id":3314,"date":"2024-06-14T11:13:02","date_gmt":"2024-06-14T09:13:02","guid":{"rendered":"https:\/\/orchestra.morosystems.cz\/it-service-management-2\/"},"modified":"2026-04-12T19:04:05","modified_gmt":"2026-04-12T17:04:05","slug":"it-service-management","status":"publish","type":"page","link":"https:\/\/orchestra.morosystems.cz\/en\/it-service-management\/","title":{"rendered":"IT Service Management"},"content":{"rendered":"
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\n IT Service Management<\/span>\n <\/h1>\n \n

\n IT at your fingertips\n <\/h2>\n \n\n
\n Take control of everything happening in your IT environment. Streamline routine requests, keep track of available resources, capture ideas and challenges, and make data-driven plans.\n <\/div>\n \n\n\n \n
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We are an official Atlassian IT Service Management Specialized Partner<\/h3>\n\n\n\n
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What is ITSM<\/strong><\/p>\n\n\n\n

IT Service Management (ITSM) is the way companies manage their information and communication technologies and plan their development. It doesn’t matter whether a company sells or uses the IT solution. ITSM is based on a service model, where the “provider” delivers services to the “customer.” It offers a comprehensive overview of the status of technologies and licenses, existing requests and their resolutions, ongoing projects, and emerging visions.<\/p>\n<\/div>\n\n\n\n

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Are these situations familiar to you?<\/strong><\/h2>\n\n\n
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Requests and reports are sent via email. Information gets lost or duplicated.<\/p>\n \n <\/div>\n\n <\/div>\n\n

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High overheads and downtime increase project costs.<\/p>\n \n <\/div>\n\n <\/div>\n\n

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More attention is given to solving problems than fostering development. Mistakes and delays occur.<\/p>\n \n <\/div>\n\n <\/div>\n\n

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There is no service level agreement (SLA) or it is not being met.<\/p>\n \n <\/div>\n\n <\/div>\n\n \n \n