IT Service Management

IT at your fingertips

Take control of everything happening in your IT environment. Streamline routine requests, keep track of available resources, capture ideas and challenges, and make data-driven plans.

We are an official Atlassian IT Service Management Specialized Partner

What is ITSM

IT Service Management (ITSM) is the way companies manage their information and communication technologies and plan their development. It doesn’t matter whether a company sells or uses the IT solution. ITSM is based on a service model, where the “provider” delivers services to the “customer.” It offers a comprehensive overview of the status of technologies and licenses, existing requests and their resolutions, ongoing projects, and emerging visions.

Are these situations familiar to you?

Requests and reports are sent via email. Information gets lost or duplicated.

High overheads and downtime increase project costs.

More attention is given to solving problems than fostering development. Mistakes and delays occur.

There is no service level agreement (SLA) or it is not being met.

What does functional IT Service Management look like

Communication operates in a unified, well-managed environment.

There’s an immediate overview of the condition, configuration, and distribution of IT resources.

License status and application updates are continuously monitored.

Users and customers have clear visibility into their requests and the status of their resolutions.

I want to contact you

We know what to do

We’ll gather information and assess current processes.

Then we design solutions and address critical process issues.

Consultancy

We deploy Jira Service Management, a tool developed for ITSM management.

Jira Service Management

We train your team to use the system and offer ongoing support.

Service and Support

Why trust our expertise

We are an official Atlassian ITSM Specialized Partner.

As an Atlassian Platinum Solution Partner, we provide the highest quality of service.

We have been optimizing IT service management since 2010.

We’re not just tool providers. We address company needs in both business and management context.

We help companies with ITSM development. Join our satisfied customers

Let’s arrange a no-obligation consultation.

“Through our collaboration with the MoroSystems team and based on thorough analysis, we discovered that not only migrating Atlassian tools from server to cloud, but also optimizing our ITSM processes, were not as complex as we initially thought when you have an experienced Atlassian partner by your side. Thanks to the knowledge and experience of the MoroSystems team, we successfully carried out the migration, improved our IT processes, and laid the groundwork for continuous improvement across the entire RBP organization. All of this was done very efficiently and with a focus on tangible benefits. Now, we have better control over our costs and scalability with almost no effort. At RBP, we are very pleased with the opportunity to collaborate with MoroSystems.”

Veronika Lachová

Head of IT Projects Department, RBP

Blog

Cloud Migration

Jira Automation versus ScriptRunner

Atlassian Cloud now features the simple and intuitive Jira Automation tool. Thanks to it, administrators (even project administrators) can create automations more or less without programming knowledge.